Frequently asked questions

Short answers about buying, paying for, delivering, returning and the warranty on SWEPCORE machines, and about choosing a scrubber dryer, vacuum cleaner or sweeper.

Buying and payment

Can I buy a machine from the SWEPCORE shop without creating an account?

Yes. You can order as a guest, without registering or logging in - an account in the shop is free and optional. The order requires your name, delivery address, email address and telephone number, and for a business purchase also the company name and tax ID (NIP).

How do I pay for an order in the SWEPCORE shop?

By bank transfer to the SWEPCORE account, in advance (prepayment). The account number is sent in the email confirming receipt of the order, and the order number goes in the transfer reference. Payment is due within 7 days of placing the order, and the machine is dispatched once the payment has been credited.

Can I buy a cleaning machine in instalments, lease it or rent it?

No. SWEPCORE only sells machines - the shop does not offer instalments, leasing, rental or demonstrations. Every order is paid in advance, before dispatch; there is no cash on delivery and no deferred payment.

Are prices in the SWEPCORE shop net or gross?

Gross - machine prices include 23% VAT. The delivery cost is added on top and is shown, together with the total amount payable, in the basket and in the order summary before the order is placed. Prices are set in Polish zloty; in euro or pounds sterling the shop shows them converted from the zloty price at the exchange rate set in the shop.

Does SWEPCORE issue VAT invoices?

Yes. SWEPCORE is an active VAT payer. Customers who enter a tax ID (NIP) in the order receive a VAT invoice issued in the Polish National e-Invoicing System (KSeF) and a PDF copy by email. Consumers receive a receipt or, on request, a PDF invoice - the request can be entered in the order comments.

Delivery

How long does it take SWEPCORE to dispatch a machine?

SWEPCORE dispatches the machine within 14 business days of the payment being credited. Transit time is added on top; the shop shows it for the selected delivery method in the basket before the order is placed. Machines are shipped from the SWEPCORE warehouse in Grzędzice, Poland.

Does SWEPCORE ship machines abroad?

No. The shop delivers machines only within Poland. The language versions of the shop - English, German, French, Italian, Swedish, Czech and Slovak - are translations of the website, not delivery to those countries.

How is a heavy machine, such as a ride-on scrubber dryer, delivered?

As a pallet shipment - this is how most machines in the range travel, and only smaller goods go by courier. Before a pallet delivery, the seller or the carrier agrees the date with the customer, so a current telephone number must be given in the order. Where the pallet is handed over, unloading and any carrying in are described for the delivery method in the basket. The heaviest machine in the range weighs about 670 kg.

What should I do if the machine arrives damaged in transit?

Write up a damage report with the carrier, take photos and notify SWEPCORE as soon as possible. Damage that was not visible on delivery is best reported within 7 days. A business buying for professional purposes describes visible damage in the report before accepting the shipment and reports hidden damage by email with photos within 3 days of delivery; for consumers the report is a recommendation, not a condition of a complaint.

Does SWEPCORE take back an old machine when delivering a new one?

Yes, free of charge and at the place of delivery, on a 1:1 basis: a used scrubber dryer for a new scrubber dryer, a used vacuum cleaner for a new vacuum cleaner, including other brands, up to the number of units bought. The take-back is requested before delivery in the order comments or by email, stating the type of equipment, the number of units and the approximate weight. If you do not request it in advance, you can do so within 14 days of delivery.

Returns and withdrawal from the contract

Can a machine bought from the SWEPCORE shop be returned within 14 days?

Yes, if the buyer is a consumer or a sole trader with consumer rights (a sole trader buying for non-professional purposes). They have 14 days from taking possession of the machine to withdraw from the contract without giving a reason - it is enough to send a statement within that time, for example by email or letter. SWEPCORE refunds the payments, including the cheapest standard delivery, within 14 days of receiving the statement, but may wait for the machine or proof that it has been sent back.

Who pays for sending the machine back on a return, and how much does it cost?

The buyer. SWEPCORE estimates the cost of sending back a machine on a pallet at a maximum of about PLN 2,100 including VAT per machine - this is what it may cost to send back the largest machine in the range from the furthest point in Poland, including the pallet and shipment insurance. Sending back smaller machines costs less, and lighter goods sent by courier can be returned as an ordinary courier parcel.

Can a business withdraw from a contract to buy a machine?

No, if the purchase is professional for it - a business, such as a company, has no statutory right to withdraw from a distance contract. A sole trader for whom the purchase is not professional has 14 days, like a consumer; this can be indicated at the latest when buying, most simply in the order comments field. In case of doubt, SWEPCORE treats the buyer as a sole trader with consumer rights.

Warranty and complaints

What warranty do SWEPCORE machines have?

A 12-month SWEPCORE warranty, counted from the day the machine is handed over. The guarantor is the seller, warranty repairs are carried out by the SWEPCORE service, and the warranty applies to every buyer, including businesses, within Poland. Repair or replacement under the warranty is free of charge for the customer.

How does the SWEPCORE warranty differ from a complaint about lack of conformity of the goods with the contract?

The SWEPCORE warranty (12 months) applies to every buyer. Independently of it, towards consumers and sole traders with consumer rights SWEPCORE is liable by law for lack of conformity that becomes apparent within 2 years of delivery - they can demand repair or replacement and, in cases set out in the law, a price reduction or withdrawal. For businesses buying professionally, statutory liability for defects is excluded (except for fraudulently concealed defects) - the warranty remains.

How do I make a complaint about a machine bought from SWEPCORE?

By email, by letter to SWEPCORE PIOTR WOJTKIEWICZ, ul. Przedwiośnie 4F, 73-110 Grzędzice, Poland, or through the shop's contact form. It helps to give the order number, the machine model, a description of the problem with photos or a video and the address where the machine is; a missing receipt or invoice is not a reason to refuse. A consumer does not arrange or pay for transport of the machine, even on a pallet - SWEPCORE collects it at its own cost.

Choosing a machine

Which cleaning machines does SWEPCORE offer?

49 new professional machines under the SWEPCORE brand: 28 scrubber dryers (20 walk-behind models, including 2 single-disc machines and 1 cylindrical brush machine, and 8 ride-on models), 17 professional vacuum cleaners and 4 sweepers. Every machine is bought through the basket, and the product page lists its specifications and the contents of the set.

Walk-behind or ride-on scrubber dryer - which should I choose?

A walk-behind machine suits smaller areas and narrow aisles, a ride-on machine large ones. SWEPCORE walk-behind scrubber dryers have a working width of up to 785 mm and a theoretical capacity of up to 3140 m2/h (Opal 80), compact ones, such as the Baby 35, 345 mm. Ride-on scrubber dryers range from 508 mm and 2032 m2/h (Coral 50) to 1000 mm and 7000 m2/h (Diamond 100p AC), with clean water tanks from 70 to 235 l. Actual capacity is lower than theoretical.

Which scrubber dryer for a small shop, office or restaurant?

A compact walk-behind scrubber dryer. The SWEPCORE 40 V2.0 mini scrubber dryer has a working width of 420 mm, a theoretical capacity of 700 m2/h and runs for about 1 h on its battery (charging 2-2.5 h). The SWEPCORE M30 cleans a 350 mm path at up to 1350 m2/h, and the SWEPCORE Baby 35 a 345 mm path at up to 1240 m2/h, for 60-75 minutes per charge. The mains-powered SWEPCORE Baby 35 E (230 V) runs on a cable with no time limit.

Which scrubber dryer for a large hall or warehouse?

A ride-on scrubber dryer. The largest in the range, the SWEPCORE Diamond 100p AC, has a working width of 1000 mm, a theoretical capacity of 7000 m2/h, 235 l and 250 l tanks and travels at up to 9 km/h. The SWEPCORE K70 Double Brush cleans a 720 mm path at up to 6500 m2/h and comes with batteries included, while the SWEPCORE Sapphire 85 (850 mm, 5200 m2/h) is designed for heavily soiled and slippery industrial floors.

What is the difference between a scrubber dryer and a sweeper?

A scrubber dryer washes the floor: it applies water, scrubs with a brush and immediately picks up the dirty water with a squeegee into a separate tank. A sweeper sweeps dirt with brushes into a waste hopper and suits, among other places, car parks, petrol stations and warehouses. SWEPCORE offers 4 sweepers: the manual U90 without a motor (55 l hopper), the battery-powered S2PRO Mist with spraying that reduces dust, and the combustion-engine Brava 800 HT and Atom H Plus.

Professional vacuum cleaner for dry or wet and dry use - which should I choose?

Wet and dry, if besides dust you also need to pick up water, mud or other liquids; dry, if you only clean up dust and fine particles. At SWEPCORE 9 of the 17 vacuum cleaners work wet and dry (e.g. the Dakota 303 E with a 35 l tank), 4 are for dry dirt (e.g. the Ufo Dry for offices and hotels), 2 are carpet and upholstery extractors (Lava, Storm), and 2 are specialist: the Panda for bakeries and the SWEPCORE 3 Flow for dust.

Are batteries and a charger included in the price of a scrubber dryer?

It depends on the model - the product page lists the contents of the set. Machines sold with batteries and a charger include the SWEPCORE M30, SC 380B, SC 5100B, XMD 50, D8, K70 Double Brush, Baby 35 and Baby 35 Plus Li. Machines sold without batteries or charger include the Ruby 55, Jade 66, Opal 80, Coral 65 II, Sapphire 85 and Diamond 100p AC. The Baby 43 has a built-in charger in the price but no batteries.

What is the difference between the SWEPCORE Baby 35 and Baby 35 Plus Li scrubber dryers?

The battery and the matching charger. The Baby 35 has a 24 V / 28 Ah gel (lead-acid) battery, runs for 1-1.25 h and is designed for 400-800 charging cycles. The Baby 35 Plus Li has a 24 V / 40 Ah lithium-ion battery, runs for 2-2.5 h, is designed for 1500-2000 cycles and can also run on mains power. The working width (345 mm), theoretical capacity (1240 m2/h) and tanks (15 l and 16 l) are the same in both.

About SWEPCORE

Who runs the SWEPCORE shop?

Piotr Wojtkiewicz, as the sole proprietorship SWEPCORE PIOTR WOJTKIEWICZ, ul. Przedwiośnie 4F, 73-110 Grzędzice (Stargard municipality), Poland, entered in the Polish business register CEIDG. Tax ID (NIP) 9551938238, REGON 320787831; the business is an active VAT payer. Opening hours: every day 08:00-16:00.

Can a private individual buy a machine from the SWEPCORE shop?

Yes. SWEPCORE sells machines to both businesses and private individuals, and every model is bought the same way - through the basket. A private individual receives a receipt or, on request, an invoice and has 14 days from taking possession of the machine to withdraw from the contract. Independently of the 12-month warranty, SWEPCORE is liable to them for lack of conformity of the goods with the contract that becomes apparent within 2 years of delivery.

How can I contact SWEPCORE?

By phone or email through the SWEPCORE office: +48 733 770 476, biuro.swepcore@gmail.com, every day 08:00-16:00. The sales representative for Kraków, Warsaw, the Czech Republic and Slovakia is Damian Dyjak: +48 795 770 474, damian.dyjak.swepcore@gmail.com. You can also write via the shop's contact form or by post to ul. Przedwiośnie 4F, 73-110 Grzędzice, Poland.